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CUSTOMER SERVICE - FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

DRYING MY NYLON RAIN PONCHO
What is the best way to dry my Nylon Rain Poncho?

Answer:
Simply hang or drape the Nylon Rain Poncho and allow to drip dry. In a heated or air conditioned room, it will take approximately 20 minutes. Never store wet. Even though the fabric is mildew resistant, the poncho can mildew in extreme conditions.


IMPROPER STORAGE/MILDEW SMELL
My Nylon Rain Poncho was not stored properly after a rainy event and it smells like mildew. Can it be saved?

Answer:
Most likely. Mold and mildew grow in moist environments producing the familiar disagreeable "musty" smell. We recommend and carry a product designed specifically for this problem. "Fresh Again for Eliminating Odor of Mold and Mildew" used with a combination of sunshine can virtually eliminate the offensive smell.


STORAGE BAG FOR NYLON RAIN PONCHO
Do you provide a storage bag for each Nylon Rain Poncho?

Answer:
We followed up with our clients and found that our clients felt the storage bag was difficult to keep up with when wearing our Nylon Rain Poncho.   The Nylon Rain Poncho self bags. Simply turn the hood inside out. Begin stuffing the entire poncho into the "inside out" hood. Pull the drawstrings tight and your poncho is contained. Another option is to place the folded Nylon Rain Poncho in a 1 gallon zip lock bag.


 

 

 

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Rain Ponchos Plus
P.O. 394
Keller Texas  76244

T:  800-658-1008

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