At Rain Ponchos
Plus, we stand behind our products, our service and
you, our customer. If, for any reason, you or your
gift recipient is not
fully satisfied with your item, please do not
hesitate to let us know and we will exchange it,
issue a gift certificate or refund.
limited to product price.
Shipping Fees are
items are not refundable
To return product
for a refund, please go to
issued for within 30 days once the product
has been received and evaluated.
Notwithstanding all that is
noted above, Rain Ponchos Plus, LLC./a.k.a.
RainPonchos.com, reserves the right to refuse
acceptance of the return of any order unless a "Letter
of Cancellation" is received by Rain Ponchos
and the product has been received by the Rain
Ponchos Plus warehouse within thirty (30) days after
the order has been delivered to the
When an item is returned, your
refund and how your refund is issued may differ
based on the condition of the item, how your item
was purchased and if the item was returned within 30
How Refunds are Issued
Most refunds are issued based
on the payment method used at the time of purchase.
after item has been received
Refund to Credit Card
to 10 Business Days
Note: Your refund request will be
processed upon receipt and evaluation of the
returned product. For credit card
refunds, it may take 2-3 business days for it
to display on your credit card statement.
Ponchos Plus may determine that a refund can
be issued without requiring a return. If
you are not required to mail your item back
for a refund, you will be contacted by a
Customer Service Associate.
The type of refund or credit you receive
depends upon how the gift was purchased and
receipt of its' return.
Screen printed and/or monogrammed and
personalized gifts are not eligible for
exchange or refund.
Making a Return
Products must be
issued a "Return Authorization Form" and the product
must be returned within 30 days for a return to be
processed and a refund or exchange to be issued. The
customer is responsible for return shipping fees.
During the return process all items are inspected. If
it is determined that there are errors (wrong item,
size, color, etc.), defects or damages incurred during
shipping, the return shipping fee will be refunded.
- Contact Rain Ponchos
Plus Customer Service at 800-658-1008 and explain you want to
return a product item
- Please give the
representative the reason(s) for return and order
- Request a Return
Authorization Form to be sent. The ROA will provide
- Repack the item and
include the Return Authorization Form
- Ship product.
- Once the product is
received, an email will be sent notifying receipt of
- A credit (less
shipping fees) will only be issued after the item
has been inspected and the return
process is completed
Status of Refund
If your refund
does not does not appear on your credit card
statement or you have not received a
contact us at 800-658-1008 for further assistance.
Please note that
after the carrier has received your item, it can
take up to 2 weeks for us to receive
Refunds & Restocking Fees
If a return item
is received beyond the 30 day return window but no
later than 60 days after delivery
to the customer, a
20% restocking fee will be charged.