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CUSTOMER SERVICE / Policies / Refunds


At Rain Ponchos Plus, we stand behind our products, our service and you, our customer. If, for any reason, you or your gift recipient is not fully satisfied with your item, please do not hesitate to let us know and we will exchange it, issue a gift certificate or refund.

  • Refunds are limited to product price.

  • Shipping Fees are not refunded.

  • Personalized items are not refundable

To return product for a refund, please go to "Exchanges and Returns".

Refunds are issued for within 30 days once the product has been received and evaluated.

Notwithstanding all that is noted above, Rain Ponchos Plus, LLC./a.k.a., reserves the right to refuse acceptance of the return of any order unless a "Letter of Cancellation" is received by Rain Ponchos Plus, LLC./a.k.a. and the product has been received by the Rain Ponchos Plus warehouse within thirty (30) days after the order has been delivered to the individual/business/school.

When an item is returned, your refund and how your refund is issued may differ based on the condition of the item, how your item was purchased and if the item was returned within 30 days.

How Refunds are Issued

Most refunds are issued based on the payment method used at the time of purchase.

Payment Method Refund Method Refund Time
after item has been received
  Credit Card    Refund to Credit Card 3-5 days
  Bank Account    Check Issued Up to 10 Business Days
Note:  Your refund request will be processed upon receipt and evaluation of the returned product.  For credit card refunds, it may take 2-3 business days for it to display on your credit card statement.
Rain Ponchos Plus may determine that a refund can be issued without requiring a return.  If you are not required to mail your item back for a refund, you will be contacted by a Customer Service Associate.
Gift Returns:  
The type of refund or credit you receive depends upon how the gift was purchased and receipt of its' return.
Specialty Orders:  
Screen printed and/or monogrammed and personalized gifts are not eligible for exchange or refund.

Making a Return

Products must be issued a "Return Authorization Form" and the product must be returned within 30 days for a return to be processed and a refund or exchange to be issued. The customer is responsible for return shipping fees. During the return process all items are inspected. If it is determined that there are errors (wrong item, size, color, etc.), defects or damages incurred during shipping, the return shipping fee will be refunded.

  1. Contact Rain Ponchos Plus Customer Service at 800-658-1008 and explain you want to return a product item
  2. Please give the representative the reason(s) for return and order number
  3. Request a Return Authorization Form to be sent. The ROA will provide shipping instructions.
  4. Repack the item and include the Return Authorization Form
  5. Ship product.
  6. Once the product is received, an email will be sent notifying receipt of the product.
  7. A credit (less shipping fees) will only be issued after the item has been inspected and the return
    process is completed

Checking on Status of Refund

If your refund does not does not appear on your credit card statement or you have not received a
refund check, contact us at 800-658-1008 for further assistance.

Please note that after the carrier has received your item, it can take up to 2 weeks for us to receive
and process your return.

Partial Refunds & Restocking Fees

If a return item is received beyond the 30 day return window but no later than 60 days after delivery
to the customer, a 20% restocking fee will be charged.











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Rain Ponchos Plus
P.O. 394
Keller Texas  76244

T:  800-568-1008

F:  888-592-1365






















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